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Kimberly
A. Grover |
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| EXPERIENCE: |
03/05
– Present Royal Personnel
Services Scottsdale, AZ
Executive Administrative Assistant-Office Manager/International
Sales Representative/Sales Accounting Assistant:
Successfully completed three back-to-back, long – term
assignments for Royal Personnel which consisted of the following
positions and functions:
Executive Administrative Assistant - Office Manager
(Parallel, Scottsdale, AZ):
• Long-term contract position for a Lifestyle
Destination Club in Scottsdale, Arizona.
• Start-up company which required office management, administrative
and reception assistance for on and offsite personnel totaling
fifteen people.
• Assistant to the Sales and Marketing Department (Database
Management via Salesforce, Customer Service, any and all support
functions where needed).
• Contributed Graphic Design Skills for all internal office
documentation.
International Sales Representative for a Major Musical Instrument
Corporation (Fender Musical Instruments (FMIC), Scottsdale,
AZ):
• Processing distributor’s orders via SAP Software
in conjunction with customer service support via email/phone/fax
correspondence. Tracking any/all order support issues through
to resolution and successful shipment completion. All administrative
support functions as requested.
• Responsible for Monthly Sales Report (distributor budgets)
updates and distribution for the International Sales Department.
• Worked closely with the International Sales department
heads to expedite the 2006 Export price lists for the current
term.
Sales Accounting Assistant/Administrative
Support (BRO Retail, Scottsdale, AZ):
• Worked in several departments within the company from
Administrative Assistance to Sales Accounting Support, as well
as Payroll processing. Administrative support functions were
implemented where requested.
• Assisted in the reconciling of all financial transactions
on a daily, weekly and monthly basis for 5-6 retail locations,
by performing exhaustive numerical and data fact checking. |
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07/04
– 03/05 All That’s Natural,
Inc. (Jil Jordan®™) Tempe, AZ
Director of Retail Sales – Customer Service/Front
Office Coordinator/Web – Graphic Design/Administrative
Assistance:
• All
Aspects of Customer Service/Retail Sales oriented functions,
from in-house meeting and greeting of clients, to correspondence
via email/phone/fax.
• Individual client account maintenance/troubleshooting
through the use of QuickBooks and database related software
(i.e.: all eCommerce related activity), also Administrative
and Technical support functions as needed.
• Designed, developed and implemented upgrades to the
Jil Jordan website, and eCommerce Shopping Cart enhancements
as well. Responsible for changes to functionality/ease of use
for the end user and for maintaining all information relating
to product pricing, including but not limited to special offers
and reduction in shipping costs.
• Designed the Specialty Retail Magazine wholesale distribution
advertisement for the current term.
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09/99
– Present GreenEyesDesign
CT, NJ, AZ
Web Development/Graphic Design:
Owner/Designer (Website Development/Graphic Design/Photo
Restoration):
• Account
set-up: Domain purchase, hosting, creation, maintenance/updating
of content.
• Responsible for creating online identities for individuals
as well as business's expanding into the area of eCommerce related
realms. |
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09/99
– 09/00 Coolex, LLC
Norwalk, CT
Customer Service Coordinator/Sales Representative:
Owner/Designer (Website Development/Graphic Design/Photo
Restoration):
• Maintenance
of Internet based clothing company's website: order processing,
mailing-list database, informing clients of updates and shipping
status. All areas of clerical support. |
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09/97
– 09/99 Rapid Photo Lab, Inc.
Norwalk/Bethel, CT
Lab Manager:
Manager of the top-producing photo lab in a privately
owned retail chain. This lab was responsible for its own production
as well as all out sourced work from three other labs:
• Responsible
for the day - to - day operations of the business including
bookkeeping, payroll, billing/collections and employee sheduling.
•
Hiring/Training
of all lab personnel.
•
Handled
all production work: color/clack & white processing, several
film formats (110/120/35mm/APS/Digital), enlargements, reprints,
copy negatives, photo restoration, and all specialty work (posters,
nugs, etc.).
•
Maintenance of all lab equipment. |
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10/93
– 09/97 The Lisowski Family
Bethel, CT
Childcare Provider:
• Cared
for three children as well as planning all daily activities.
•
Assistance
within the household (i.e.: cooking, cleaning, shopping, errands).
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04/92
– 09/93 Westport Board of Education
Westport, CT
Teaching Assistant:
• Helped in the teaching of reading and
mathematical skills for grades 1 - 5.
•
Provided
help with the preparation and correction of daily assignments,
development and execution of special projects, and general clerical
support as well. |
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08/88
– 04/92 Fairfaxx Personnel
Norwalk, CT
Administrative Support/Receptionist:
• All areas of clerical support: typing,
word processing and data entry, filing, mail handling, courier
pick-ups...
•
Maintained
a multi-call switchboard using IBM PC and AT & T System
25/75 equipment. |
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08/85
– 09/89 Telecommunications Network
Norwalk/Stamford, CT
Telephone Operator/Administrative Support:
• Coverage of PBX as well as Plug Boards
and the NEC Computerized system.
•
Maintaining
multi-call switchboard for obver 800 individual clients.
•
Contact
person with the Telephone Company regarding new installations,
repairs and customer billing. |
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05/84
– 08/85 Norwalk Savings Society
Norwalk, CT
Teller:
• All basic banking functions in conjunction
with general Customer Service responsibilities. |
| Software
Proficiency: |
Microsoft
Office XP Products: Outlook-Word-Excel-Access and PowerPoint
Desktop Publishing: FrontPage-Quark
ADOBE: PhotoShop-Illustrator and Premier
Macromedia MX: Dreamweaver-Flash-Director and
Fireworks
Various: Paint Shop Pro-3D Animator-SoundForge-Painter-WS-FTP-Note/Edit
Pad-Aerial’s Express-ACT-Regis-WinZip-WinRar-SAP-SalesForce
and others. |
| Education: |
2001
– 2003 Raritan Valley Community College
North Branch, NJ
• A.A.S. Multimedia Communications
• Certificate of Web Developer
• Graduated magna cum laude.
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| Accreditation: |
Phi
Theta Kappa (Alpha Epsilon Pi Chapter)
•
Honor Society of Two Year Colleges
• National
Dean's List |
| Charitable
Work: |
Volunteer
work for hospitals/nursing homes, chairing an event for Lou
Gehrig's disease (ALS). |
| References: |
Furnished
upon request. |
For all inquiries:
kim@greeneyesdesign.com
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